Customer Support Trainer - Slovak - Cluj-Napoca Bardi

Customer Support Trainer - Slovak - Cluj-Napoca
Bardi
Emilia Romagna, Bardi

Position: Slovak Customer Support Trainer

Location: Cluj-Napoca, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses.

**DUTIES AND RESPONSIBILITIES**:

- Create, deliver and conclude trainings for new hires and employees

- Observe targets and collect feedback for training purposes

- Build annual training program and prepare teaching plans for the team

- Acclimate new hires to the business and conduct orientation sessions

- Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends

- Stay informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate

- Take responsibility for own personal development

- Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities

- Analyze & recognize trends and escalate information as appropriate.

**REQUIREMENTS**:

- Native/advanced level of Slovak language and B2-C1 English

- College degree or directly related work experience

- Ability to travel for training purposes

- Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment

- Previous training/coaching experience would be an advantage

- Previous experience in tourism would be an advantage

- Good organization/time management, coaching and presentation skills

- Strong sales, listening and communication skills

- Ability to work with a variety of people from diverse backgrounds

- Ability to adhere to all organizational policies and procedures

- Ability to provide feedback in a positive, objective and supportive manner

**OFFER**:

- Relocation package with accommodation

- Transportation to the office

- Private medical package

- Performance bonus

- Meal tickets

- 600 EUR gross sign in bonus

- Vouchers that can be used on a flexible benefits platform

- Paid professional training

- Internal development opportunities - career path

- Discounts with our current partners

- Access to a Gympass monthly

- Employee assistance/wellbeing program subscription.