Customer Training Coordinator Castel Maggiore

Customer Training Coordinator
Castel Maggiore
Emilia Romagna, Castel Maggiore

About SASIB SASIB is a leading organization headquartered in Castel Maggiore, Italy.

As a key player in the manufacturing of automatic machinery for the tobacco industry, we specialize in cigarette making and packing, filter tubes, and machines for other tobacco products (OTP).

Our business encompasses a wide range of new technologies and special product development, aimed at developing new machines to respond to the latest market demands for medium-speed production lines.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

For more detailed information about SASIB and its comprehensive business landscape, please visit www.sasib.com.

SASIB is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia operates in 36 countries with 20 different companies and employs over 8, 000 people as of 2023.

About the Role As RPA & Training Coordinator, you will be coordinating and optimizing two essential services for the company: RPA technical support and Training management, interfacing with various company functions and clients.

Main responsibilities will include:

Analyzing the training needs of internal and external clients and develop customized training programs to meet these needs. Coordinating the updating and drafting of training documentation, verifying its completeness and consistency with technical and operational specifications. Collaborating with external suppliers for the production and updating of manuals and educational materials. Maintaining a direct relationship with the GD Training center to implement the latest innovations and corporate best practices in the training process. Directly supporting clients, when necessary, with on-site interventions for RPA service-related activities or training activities. Overseeing the ticketing system for technical assistance, ensuring timely and effective responses to technical requests from clients and colleagues, and collaborating with specialized technicians for more complex cases and monitoring compliance with timelines and quality standards. Liaising with the GD RPA center to receive updates on tools and processes and implement improvements in the service provided. The position will be based in Castel Maggiore, Italy.

What You Need to Be Successful Background in Electrical or Mechanical Engineering, with a focus on automatic machines. Experience in a similar role or in Project Management preferred. Knowledge of RPA (Remote Production Assistance). Knowledge of ticketing systems and technical escalation management processes. Proficiency in English. Excellent organizational and time-management skills, attention to detail. Ability to work effectively in a team and managerial skills. Strong customer orientation, with listening and problem-solving skills. Availability to travel. Coesia is an equal opportunity employer and embraces diversity and inclusion.

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