Delivery Station Customer Service Associate (6 Month Fixed Term Contract) Catania

Delivery Station Customer Service Associate (6 Month Fixed Term Contract)
Catania
Sicilia, Catania

Delivery Station Customer Service Associate (6 month fixed term contract)Job ID: 2877436 | Amazon Italia Customer Services Srl

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation:

Stand and walk as needed during shifts lasting up to 12 hoursWork in an environment where the noise level varies and can be loud (hearing protection may be provided)Work in an environment where the temperature may vary due to outside weather conditions and may not be controlledThis is a six month fixed term contract.

A day in the life

You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart.

About the team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

BASIC QUALIFICATIONSHigh school diploma or equivalentPREFERRED QUALIFICATIONSBachelor Degree or equivalent work-related experienceProficiency in verbal and written communication skillsExperience in understanding performance metrics and developing them to measure progress against key performance indicatorsExperience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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