Delivery Station Customer Service Associate (6 Month Fixed Term Contract) Ne

Delivery Station Customer Service Associate (6 Month Fixed Term Contract)
Ne
Liguria, Ne

Delivery Station Customer Service Associate (6 month fixed term contract)DESCRIPTION At Amazon, our mission is to be Earth's most customer-centric company.

To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time.

The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. Key job responsibilities As a Delivery Station Customer Service Associate, you will be responsible for: Communicating with customers via phone and email Empathizing with and prioritizing customer needs Upholding company values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding appropriately to the issues that customers present Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation: Stand and walk as needed during shifts lasting up to 12 hours Work in an environment where the noise level varies and can be loud (hearing protection may be provided) Work in an environment where the temperature may vary due to outside weather conditions and may not be controlled BASIC QUALIFICATIONS High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, database searching and instant messenger tools Proficiency in the local language (Italian) Proficiency in the English language PREFERRED QUALIFICATIONS Bachelor Degree or equivalent work-related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Amazon is an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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