Department Manager, Rome Lazio

Department Manager, Rome
Roma
Lazio, Lazio

The Department Manager is a professional specialized in RTW & accessories, with MTM and MTO skills and is able to drive the sales target and the performance of the team under his/her responsabilities.

He or she is Brand Ambassador of Loro Piana and enhances the customers loyalty in order to ensure the achievement of quantitative and qualitative goals.

**Sales

- Reflects the Company image in terms of standing and ensures that the team is aligned as well

- Is responsible for the team daily communication and a proper coverage of floor based on business needs

- Supervises the sales maximization of his/her department and the achievement of the KPIs, collaborating with the Store Manager

- Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager

- Is responsible for keeping the department organized and tidy, according to the Loro Piana standards Client management and CRM

- Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients

- Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana

- Ensures that the after-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image

**Team management

- Supports the Store Manager in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team

- Supervises the team activities and ensures that the customer service is in line with the Company standard of excellence

- Identifies and gives value to the strengths of each member of the team under his/her responsibility,

- supporting the growth and training in accordance with the Store Manager

- Provide periodically Coaching & Performance feedbacks, follow up on the development plans of the team and create future successful career grow stories

- Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations

- Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload

- Ensures that the team under his/her responsibility respects all the internal procedures

**Product

- Ensures that the image of the product cure are always aligned to the Brand DNA

- Ensures that the team of his/her department is always sensitive regarding product management and its care

- Is a specialist of MTM and MTO product and has the skills to provide excellent product personalization skills

**Visual

- Is responsible for keeping the department displays neat and for overseeing the product rotation

- Promptly informs the Store Manager about displays and windows impact on sales

**Stock

- Optimizes the department stock management in a proper way for the sale purposes

- Analyzes the sales and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team

**Profile**:

- Relevant similar previous work experience in a luxury boutique

- Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills

- Passion and high motivation for Loro Piana products and Brand

- Deep knowledge of the clothing and accessorize in luxury

- Open minded and flexible attiture

- Strong communication skills

- Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred

- Fluent English, both spoken and written; other languages are a plus