Department Manager, Rome Rinascente Lazio

Department Manager, Rome Rinascente
Roma
Lazio, Lazio

POSITION

**Key objective**:

Maximize sales by supporting operational functions, coordinating the team on the different areas, and promoting positive brand image.

**Key functions**:

**Brand Ambassador

- Collaborate actively in the different events strengthening the relationships with clients.

- Give advice to the Store Manager and CRM team about which products are working better and should be exhibit during the different events that are taken in the store.

- Continuously informed and trained in order to transmit enthusiasm about Loewe news to the team and customers reflecting the brand story-telling.

**Client-telling and Sales Management

- Assign a sales assistant to every client entering the store giving everybody the same opportunities to sell according to the clients profile.

- Maintain the client book updated and actively work on the CRM of the store helping others to include information and actions with their clients.

- Help and influence sales assistants to build a close relationship with customers, ensuring they are aware of their products preferences.

- Is the benchmark in the Sales Ceremony process (Welcoming, Exploration, Proposal, Closing & Service and Customer follow-up) and encourages it being an example to follow, giving constant feedback to the team and ensuring the good image of Loewe.

- Guarantee customers a good sales experience, by adapting to their behavior and being empathic in order to generate the right environment and maximize sales.

**Operational Management

- Work to increment the sales KPIs to achieve the sales objectives.

- Manage the stock guaranteeing the fulfillment of the processes and providing a good customer service by controlling the status of each product (maintenance, arrangements, housekeeping), being the responsible for the assigned floor/area.

- Control the products sold are repositioned, ensuring the Visual Merchandising guide is being maintained.

- Give support to the sales assistants on the cashier closing and the management of incidents (changes, returns of products).

- Elaborate and analyze reports for the assigned floor/area, informing the Store Manager and Assistant Store Manager helping to the decision making process.

**Collaboration

- Influence and support the sales assistants as a role model transferring good practices and Loewe's spirit.

- Guarantee the good atmosphere at the store by actively participating with their colleagues.

PROFILE

- University degree

- Languages: local + English (other will be

- welcomed)

- 2 years of experience in same positions, in the retail sector

- Experience in store

- IT Friendly

- IT Tools: Excel

- Desirable having education related to Fashion