Deputy Boutique Manager Firenze

Deputy Boutique Manager
Firenze
Toscana, Firenze

Codice di riferimento: 58541

**Deputy Boutique Manager**:

Firenze, FI, IT

Permanent

La storia di Cartier si fonda sull' audacia e la passione.

Per più di 170 anni abbiamo portato avanti uno spirito pionieristico e coraggioso che continua ad ispirare i nostri team in tutti i Métiers, dalle boutique agli atelier, passando per le nostre sedi.

I nostri 8. 500 colleghi di 90 nazionalità diverse sono uniti dallo stesso spirito di indipendenza, e impegno per l'eccellenza, e dalla costante ricerca di nuovi modi per arricchire la tradizione della Maison ridefinendo i confini della creatività.

**JOB MISSION

As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager ensuring excellence in boutique operations and client services & experiences, and also developing and optimizing the boutique performance and profitability by coordinating the boutique team and directly managing part of it, contribuiting to instil a continuous improvement approach and mindset as well as optimizing the boutique flows per clients and staff in boutique.

**KEY RESPONSIBILITIES

1- Boutique Operations & Administration

- Is responsible for the back-office and administration of the boutique

- Ensures the execution and delivery in time of all boutique reports

- Oversees the boutique expenses

- Implements all brand and boutique policies, procedures and guidelines

- Ensure Day-to-Day management of the Back-Office Executive, as a direct report

2- Client Relationship & Portfolio Development

- Assists the Boutique Manager to ensure a unique and high professional client service within the boutique

- Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions

- Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

3- Boutique Performance

- Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets

- Leads the implementation and monitoring of the action plans

- Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

- Assists the Boutique Manager to monitors boutique KPIs

4- Team Management & People Development

- Is responsible for of the integration and training of new comers

- Ensures the day-to-day coordination, training, coaching and motivation of the boutique team

- Monitors individual objectives

- Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development

- Ensure Day-to-Day management of the Boutique Assistant, as a direct report

- Ensures the day-to-day management of the After Sales

**SKILLS**:

Well-structured, good analytical skills, organised, autonomous,

Confirmed management experience

In boutique retail experience, non-necessarily in the luxury sector

At least 5 years of professional experience,

Fluent in English, additional languages are a plus

**Per saperne di più sulla vita in Cartier

Richemont possiede diverse aziende leader mondiali nel settore dei beni di lusso, con particolari

jpunti di forza in gioielleria, orologi e strumenti di scrittura.

Cartier si è unita al Gruppo nel 1988.

**Per saperne di più sul Gruppo Richemont