Deputy Boutique Manager (M/W) - Milan Milano

Deputy Boutique Manager (M/W) - Milan
Milano
Lombardia, Milano

Position**:

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860.

Avant-garde is our culture and philosophy.

Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches, and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

Our slogan #DontCrackUnderPressure is more than a claim - it is a mindset.

If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are looking for a highly motivated

**Deputy Boutique Manager (M/W) - **Milan Store

Purpose

In cooperation with the Boutique Manager, your mission is to effectively manage the team to achieve sales targets, pro-actively support management to ensure both short

- and long-term goals are achieved, provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales, and act as a key ambassador of TAG Heuer.

**Responsibilities**:

- Support the Boutique Manager in the efficient running of the store on a day-to-day basis

- Monitor and report sales information to head office

- Support the team in clienteling and CRM activities and monitor their performance

- Ensure team maximize sales by effectively managing resources and by providing a high quality of service to all customers

- Achieve and maintain mystery shopper targets

- Check stock levels on a regular basis, report any stock or security issues to head office

- Open and close the boutique and ensuring all the team are aware, and follow the security procedures

- Merchandise displays and ensure high standards are maintained within the boutique

- Ensure accounting procedures are followed and reported timely and accurately

- Follow finance policies and regulations in relation to cash payments and VAT refund claims

- Support the planning and managing of staff rotation, overtime, holidays and monitor sickness

- Support the Boutique Manager on team coaching and performance review

- Support training and inductions

- Support relationships with store suppliers, agencies, and central management

- Implement brand training plans and support the development of brand knowledge within the team

- Motivate and develop the team

- Attend and contribute to retail events

- Support and collaborate with sales, marketing, and trade marketing teams to achieve brand plans, objectives and successful in store events

- Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction

- Support, adhere to and implement HR policies and procedures

- Ensure compliance with Health and Safety regulations

**Profile**:

- Retail management/supervisory experience in a similar or luxury industry

- Proven sales results and achievement of objectives

- Proven experience of effectively managing/supervising a team

- Experience of analyzing data and producing reports

- Demonstrate effective decision-making skills

- Results orientated and pro-active

- Customer focused, able to handle customer complaints and queries in a highly professional manner

- Organisational and delegation skills

- Excellent communication, interpersonal and negotiation skills

- Attention to detail

- Able to work flexibly, embrace and manage change

- Able to coach, manage and motivate store team

- Microsoft Office proficient, Cegid mastery would be a plus