Deputy Manager / Assistant To The General Manager Modena

Deputy Manager / Assistant To The General Manager
Modena
Emilia Romagna, Modena

Our Client is an international Sports and Hospitality Group.

As part of the business expansion in Italy, we are recruiting for the Modena Center a

Deputy Manager / Assistant to the General Manager

**Location**: Modena

Role

**Reporting to the Modena General Manager, the appointee will**:

Focus on the support, management and development of the Maintenance, Cleaning, HSE, Reception and Administration teams plus external service providers

Set challenging and attainable stretch targets

Support the Financial Administrator by ensuring financially-viable labour scheduling, by checking and approving for payment staff hours worked, by ensuring financial control and p/l management

Ensure smooth resolution of front-office / client issues, escalating as appropriate

Act as a Duty Manager / Club point of reference for a couple of days per week

Work flexible hours for 5 days over a 7-day week alternating with and deputising for the GM as required

Recruit, support, develop and manage new team members as required

Liaise with the Center's Clients and visitors for customer experience feedback

Collaborate with the GM to share ideas, drive initiatives, implement strategies and attain targets

Contribute to and take part in local, national and international improvement projects

Ensure a high level of Customer Service and Customer Experience

Share expertise and Best Practice

Contribute to ensuring an optimum working environment

University Degree or High-School leaving certificate

Good English for internal Group communication and training; also to develop a career in the Group

Similar people-management experience from within the services sector; preferably within hospitality, out-of-home, entertainment or sports facilities sectors

Experience from a multi-site, service-based industry welcomed

Experience from an international group appreciated

Education / Training in sports / sports-management appreciated

Knowledge of the gym / sports environment appreciated

Willing to work flexible hours / shifts

Able to understand a p/l and basic financial management

Digitally literate

Customer service and Customer experience focus

Team player, presentable, self-motivated, well-organised, good communication skills

Keen to take on increased responsibility as the business expands

Excellent development prospects in a solid and expanding international group