Design Guest Experience Manager Uri

Design Guest Experience Manager
Uri
Sardegna, Uri

For an important company leader in Leisure, Travel & Tourism sector we are looking for a:

DESIGN GUEST EXPERIENCE MANAGER

Main responsibilities:

Deliver E2E customer journey designed, ensuring seamless customer experience

Design guest flows to maximize onboard revenues

Ensure complete integration of all onboard activities and initiatives

Assure high customer satisfaction

Identify trade-offs among commercial initiatives to prioritize, to ensure a coherent and integrated onboard experience

Monitor KPIs (NPS, OBR) to spot improvement opportunities

Work as a key point of contact for Onboard Revenues and Guest Experience & Operations teams

Job Requirements:

Education and professional experience

Studies in business administration or engineering

5+ years of Sales and project management experience

Consulting / Start-up environment experience

Expertise and additional knowledge

Design Thinking, Interaction Design, Design Strategy, Design Planning

Knowledge of guest flows optimization and customer journey

Experience in strategic planning and execution

Experience in travel sector preferred

Proficiency in English

Additional capabilities

Communication skills and problem-solving ability

Good organizational and leadership skills

Excellent analytical design and conceptual abilities

Independence, initiative, and capacity for teamwork

Flexibility and resilience

Strategic thinking

Willingness to travel 50% of time