Deskside Support Specialist (Euc) Cagliari

Deskside Support Specialist (Euc)
Cagliari
Sardegna, Cagliari

Smart Edge's Client is looking for an individual to help with their Deskside Support Specialist (EUC) role in Italy (Autoporto / Cagliari / Olbia SS) (Onsite). Experience Required:Responsible for supporting and managing the desktop, laptop, and mobile devices, along with the software and applications used by end users.

This role involves maintaining the end-user environment, ensuring performance, security, and stability, and providing technical support for hardware and software issues.

The EUC Analyst collaborates with other IT teams to implement solutions, enforce policies, and improve the end-user experience. Key Responsibilities:Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on-site. Manage End-User Devices: Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners. Application Support: Assist users with issues related to common applications (e. g. , Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning. Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements. Security Compliance: Ensure that all end-user devices comply with security policies, including antivirus, patching, and encryption standards. Asset Management: Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreements. Collaborate on IT Projects: Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deployments. User Training: Provide end-user training and education on the use of systems, software, and IT policies. Required Skills and Experience:Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices. Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools. Experience in Imaging Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging. IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e. g. , encryption, antivirus, patch management). If this sounds like a role you would be interested in, connect with me or email me at ******.

Alternatively, you can call me on Tel: +44(0)2035002387. Seniority LevelEntry levelEmployment TypeFull-timeIndustriesIT Services and IT Consulting #J-18808-Ljbffr