Deskside Support Technician (Categoria Protetta
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Key Responsibilities
- Face to Face IT support of users;
- Hardware installation, movement and de-installation;
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.
);
- Maintain, analyze and solve end user computing problems both hardware and software;
Professional skills and required qualifications:
- Minimum of 2 Years' experience in an IT Support Role
- Good English and Italian skills, verbal as well as written.
- Mastery in Windows 10 and MS Office 365 environment;
- Hardware problems diagnose skills (PC's, laptops, printers etc.
);
- ITIL certification is an advantage and ServiceNow skills very welcome;
- Knowledge of remote administrative tools in Windows 10 environment;
- Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;
- Working knowledge of Active Directory and Exchange;
- Experience of Cisco desk phone system;
- Familiar with printer and multi-functional devices connected to a network;
- Willingness to learn new technologies;
- Positive, helpful can do attitude and ability to work with others;
- Strong communication skills, service delivery orientation;
- Ability to cope with stress and workload;
About Stefanini
IT Solutions was founded in Brazil by Marco Stefanini in 1987.
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Stipendio: €24. 000, 00 - €28. 000, 00 all'anno
Orario:
- Dal lunedì al venerdì
Tipi di retribuzione supplementare:
- Quattordicesima
- Tredicesima
Abilitazione/Certificazione:
- Do you belong to "categorie protette - disabili"?
(Obbligatorio)
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