Desktop Support Intern
20063BR
**Requisition Number**:
20063BR
**Description**:
Grow with the best.
Join a smart, creative, and inspired team that works behind the scenes to support operational excellence.
Our functional services teams (FSTs) provide services to 22, 000 employees in over 400 locations worldwide.
Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.
Explore opportunities in Information Technology Services.
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Intern.
Your Key Responsibilities
- Providing both hands on and administrative support for IT in Italy
- Analyse and resolve end-user hardware, software and connectivity issues both desk-side and remotely
- Create and update accurate and consistent records and manage the lifecycle of designated IT assets including the safe and secure storage, transport and disposal of assets
- Adhere to Service Management practices and agreed timeframes in the creation, resolution and progression for all IT Incidents and Service Requests, keeping customers updated on status of issue and requests
- Contribute to the resolution of operational problems by working collaboratively with peers (virtual and in-person)
- Acquire and maintain knowledge of Stantec's technology and support policies in order to provide technically accurate solutions to our internal clients
- Be responsible for ensuring the office IT environment for designated office(s) is in working condition and is clean, organised, safe and secure
- Ensure the office IT environment for designated office(s) is well documented so that remote IT staff can develop a full understanding of the office IT environment
- Some travel may be required
**Title**:
Desktop Support Intern
**Qualifications**:
Your Capabilities and Credentials
Required:
- Fluent in Italian and a good level of spoken and written English
- Further/Higher Education in IT or a related field
- Competence in a Microsoft Windows environment including Windows 10, MS Office Suite, Microsoft 365.
- An understanding of PC hardware
- Excellent customer relationship, communications and interpersonal skills.
- The ability to travel is essential
- Excellent organisational skills
- A passion for technology
- Displays analytical thinking
Desired:
- A knowledge of Group Policy and technologies such as SCCM, Remote Desktop Services, Microsoft Teams
- Experience working in an office environment
- Basic knowledge of network technologies, VPN, TCP/IP and LAN/WAN topology
- Experience with supporting IT in a Windows Environment
- Driving Licence
Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us.
Join us and redefine your personal best.
**Employment Type**: Full-Time
**Job Type**: Regular
**Job Category**: IT/IS
**About Stantec**:
We're active members of the communities we serve.
That's why at Stantec we always design with community in mind.
We believe growing a great design company happens from the inside out.
We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.
The Stantec community unites approximately 22, 000 employees working in over 350 locations across six continents.
We collaborate across disciplines and industries to bring projects to life.
Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success.
So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.
Redefine your personal best.
Join us!
**Location**:
Italy-Milano
**Country**:
Italy
**State/Province**:
Flexible
**City**:
Milano
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