Desktop Support Junior Milano

Desktop Support Junior
Milano
Lombardia, Milano

22098BR

**Requisition Number**:

22098BR

**Description**:

Your Key Responsibilities

- Providing both hands on and administrative support for IT in Italy

- Analyse and resolve end-user hardware, software and connectivity issues both desk-side and remotely.

- Create and update accurate and consistent records and manage the lifecycle of designated IT assets including the safe and secure storage, transport and disposal of assets.

- Adhere to Service Management practices and agreed timeframes in the creation, resolution and progression for all IT Incidents and Service Requests, keeping customers updated on status of issue and requests.

- Contribute to the resolution of operational problems by working collaboratively with peers (virtual and in-person)

- Acquire and maintain knowledge of Stantec's technology and support policies in order to provide technically accurate solutions to our internal clients

- Be responsible for ensuring the office IT environment for designated office(s) is in working condition and is clean, organised, safe and secure

- Ensure the office IT environment for designated office(s) is well documented so that remote IT staff can develop a full understanding of the office IT environment.

- Some travel may be required

**Title**:

Desktop Support Junior

**Qualifications**:

Your Capabilities and Credentials

Required:

- Further/Higher Education in IT or a related field

- Experience with supporting IT in a Windows Environment

- Competence in a Microsoft Windows environment including Windows 10, MS Office Suite, Microsoft 365.

Microsoft Teams

- An understanding of PC hardware

- Excellent customer relationship, communications, and interpersonal skills.

- Excellent organisational skills

- A passion for technology

- Displays analytical thinking

- English fluent

Desired:

- Experience working in an office environment

- Basic knowledge of network technologies.

- The ability to travel

- Driving Licence

**Employment Type**: Full-Time

**Job Type**: Regular

**Job Category**: IT/IS

**About Stantec**:

We're active members of the communities we serve.

That's why at Stantec we always design with community in mind.

We believe growing a great design company happens from the inside out.

We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 26, 000 employees working in over 350 locations across six continents.

We collaborate across disciplines and industries to bring projects to life.

Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success.

So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.

Redefine your personal best.

Join us!

**Location**:

Italy-Milano

**Country**:

Italy

**State/Province**:

Flexible

**City**:

Milano