Devops/Systems Engineer, Managed Operations Milano

Devops/Systems Engineer, Managed Operations
Milano
Lombardia, Milano

DevOPS/Systems Engineer, Managed OperationsAWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC).

To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations.

As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology.

A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC.

You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers.

If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation. A day in the life involves meaningful contributions to the operation and improvement of significant software systems.

You will dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility, identify anomalies, and craft actionable bug reports to enhance overall efficiency and performance. In addition to these responsibilities, you will offer constructive feedback on change management documents and work earnestly to address your team's operational backlog.

Through collaborative effort, you will navigate challenges and ensure the seamless functionality of your systems.

Additionally, you will engage in the development and testing of scripts to provide practical solutions to enhance workflows. Beyond the technical aspects, you will assume a role as an educator, sharing insights on the complexities of the European Sovereign Cloud with service teams.

Your contributions will foster a culture of mutual understanding and continuous learning. In addition to these responsibilities, your position involves 24x7 on-call responsibility.

You will work as a team to root-cause issues and ensure your systems remain resilient and fault-tolerant, underscoring your commitment to maintaining operational excellence. Eligibility requirement:Fluency in written and spoken English is required. Successful applicants must have the legal right to work in Germany. Amazon will provide relocation support for successful applicants relocating within the European Union. Minimum Qualifications:5+ years of systems engineering experience, working with hardware, software, networking, operating systems. Proficient in leading the creation, revision, and/or improvement of standard operational procedures (SOPs). Proficient in driving operational best practices. Proficient in scripting processes in a language such as Bash, Python, or Ruby. Proficient in troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems. Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members. Experience actively mentoring junior engineers. Experience performance tuning software applications and optimizing fleet utilization. Experience with Infrastructure as Code (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar). Amazon is an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

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