Digital Marketing Specialist For Customer Experience Lazio

Digital Marketing Specialist For Customer Experience
Roma
Lazio, Lazio

Responsibilities**:

- Create, analyze and optimize upsell/cross sell processes at each stage of Customer's Journey

- Work in close collaboration with Customer Success Specialists to maximise customer satisfaction

- Coordinate with CX Specialists worldwide to meet company KPI

**Requirements**:

- Proven experience in upsell/cross sell processes creation

- Analytical skills (basic Excel knowledge)

- Proven capability to communicate in English (B2)

- Capability to meet deadlines and work with KPIs

- Cross-cultural communication skills and adaptive thinking

- At least 1 year of experience in Marketing or Customer Experience departments

- Based in Rome

**Additional**:

- Hubspot knowledge

- Appcues or other In-App Messaging tool knowledge

**Benefits

- A target-based bonus, calculated on the salary and the % of goals achievement

- An attractive stock option plan

- An international environment and, as a consequence, the chance to work with other smart CX specialists from our offices in Warsaw, Barcelona, Istanbul, Curitiba (Brazil) and Mexico City

- Growth opportunities with the Company