Digital Platform Operations Specialist Bardi

Digital Platform Operations Specialist
Bardi
Emilia Romagna, Bardi

Digital Platform Operations Specialist At ABB, we are dedicated to addressing global challenges.

Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to Global Product Manager

Your role and responsibilities In this role, you will analyze, troubleshoot, and manage incidents, handle the day-to-day operations, and escalate cases as needed, delivering value to customers as quickly as possible.

You will also report issues and feedback to other Agile Teams to improve product quality and customer experience with ABB Digital Products, keeping customer satisfaction as a priority.

The work model for the role is hybrid/remote.

This role contributes to the Electrification Smart Power Digital organization globally.

You will be mainly accountable for:

Managing urgencies coming from customers and ABB representatives Analyzing, troubleshooting, and managing reported incidents Delivering value to customers as quickly as possible, keeping customer satisfaction as a priority Handling the day-to-day operations and escalating cases as needed Reporting issues and feedback to other Agile Teams to improve product quality and customer experience Creating and identifying Knowledge Base articles to improve product documentation Our team dynamics You will join a dynamic and talented team, where you will be able to thrive.

Qualifications for the role You enjoy working in an Agile organization Proven experience in problem solving Possess knowledge of incident management tools Experience in troubleshooting complex setups remotely You have worked with industrial communication protocols (Modbus, but not limited to it) You have basic knowledge of Linux-based IoT devices connected to cloud platforms hosted on Azure or AWS You are a problem solver, creative, energetic, self-motivated with an ability to work independently and through stressful situations You are at ease communicating in English More about us We value people from different backgrounds.

Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.

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