Digital Platform Operations Specialist Bardi

Digital Platform Operations Specialist
Bardi
Emilia Romagna, Bardi

Digital Platform Operations Specialist At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to: Global Product Manager Your role and responsibilities: In this role, you will analyze, troubleshoot, and manage incidents, handle the day-to-day operations, escalate cases as needed, and deliver value to customers as quickly as possible. You will also report issues and feedback to other Agile Teams to improve product quality and customer experience with ABB Digital Products, keeping customer satisfaction as a priority. The work model for the role is hybrid/remote. You will be mainly accountable for: Managing urgencies coming from customers and ABB representatives Analyzing, troubleshooting, and managing reported incidents Delivering value to customers as quickly as possible, maintaining customer satisfaction as a priority Handling day-to-day operations and escalating cases as needed Reporting issues and feedback to other Agile Teams to improve product quality and customer experience Creating and identifying Knowledge Base articles to improve product documentation Our team dynamics: You will join a dynamic and talented team, where you will be able to thrive. Qualifications for the role: You enjoy working in an Agile organization Proven experience in problem-solving Knowledge of incident management tools Experience in troubleshooting complex setups remotely Experience with industrial communication protocols (Modbus, but not limited to it) Basic knowledge of Linux-based IoT devices connected to cloud platforms hosted on Azure or AWS You are a problem solver, creative, energetic, self-motivated, and able to work independently through stressful situations You are comfortable communicating in English More about us: We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. MyABBStory J-18808-Ljbffr