Director, Client Advice Management Milano

Director, Client Advice Management
Milano
Lombardia, Milano

Location: Italy

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Office: Milano

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Agency: Initiative - Italy

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Ref#: 1240

**Position Summary

You will have strong strategic planning skills in managing multiple brands of a similar scale. Leading the Initiative planning process on all key briefs, you will ensure campaigns are executed seamlessly and innovatively, along with client KPIs being met. Equally you will be charged with team functionality and performance management, leading best practice in more effective and efficient ways of working.

You are the day-to-day client lead and you keep your Managing Partner ahead of the game with your category expertise, status updates and proactive guidance. You are providing advice continually and being seen as a trusted advisor to them and their goals.

**Key Responsibilities

- Accountable for the whole business, responsible for the right team structure and mechanism to ensure consistent quality and holistic campaign planning

- Responsible for delivering positive client satisfaction scores.

- Responsible for leading the client relationship through all interactions.

- Responsible for leading the team in an efficient and effective way

- Create, lead and manage the work-back schedules for all briefs. Ownership of the activity overview with weekly updates to the Managing Partner.

- Quality control of the planning process and being part of the final sign-off on the communication plans

- Reviews and challenges work across all crafts and specialisms to ensure it delivers against expectations

- Constant consideration to awards approach and tracking campaign results.

- Responsible for an allocation of the client remuneration structure with your Managing Partner.

- Expert in the client contract inclusions and what is not considered within contract.

- Commercial part responsibility of group budgets and the business drivers in achieving these budgets.

- Develop proactive solutions that deliver against client business objectives.

- Ownership of the financial reconciliation process and contract commercials.

**Desired Skills & Experience

- Proficiency in English and Italian in writing and speaking

- Multi-category communications experience with a focus on offline media planning

- Ability to professionally manage client push back at a senior client level when required

- Excellent presentation and communication skills, both written and verbal

- Strong operational skills to manage the business, and strong people development to manage the team

- Self-starter and ablility to work autonomously

- Works well under pressure and maintains composure, positively influencing others

- Ability to track client revenue and provide updates to senior management

- Develops effective business plans with your Managing Partner

- Results focused and sets high goals for self and others

- Comfortable in challenging status-quo with the client, ensuring client receives the best results

- Ability to manage a wider team, including both offline and digital team members

**About us

Initiative is different to other media agencies. We are not trapped by a legacy structure primarily centered on paid advertising. Instead, we are liberated by a new world structure designed to deliver highly differentiated and highly effective communications strategies for our clients. We are the world's fastest growing media agency built upon the strongest strategic capability of any agency in the market. Core to this strategic proposition is the belief that the faster a brand can move through culture the more relevant it can become. We call this Cultural Velocity. Our process is designed to create ideas that move through culture through unique insight, market leading analytics and strategic media brilliance. Our new world model is comprised of "craft centers" - Client Advice and Management, Strategy, Communications Design, Partnership and Culture, Insights & Analytics.