Director Of B+F Lazio

Director Of B+F
Roma
Lazio, Lazio

Additional Information

**Job Number**25005558

**Job Category**Food and Beverage & Culinary

**Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187

**Schedule**Full Time

**Located Remotely?

**N

**Position Type** Management

**JOB SUMMARY

The W Rome, a hotel belonging to Marriott International is currently recruiting for a Director of Beverage & Food.

Reporting to the General Manager, the role manages all restaurant operations and staff on a daily basis.

Areas of responsibility include Restaurants/Bars and Room Service.

As a department head, the position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

**About us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy.

It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

**What we offer

- Join the dream team of the first W Hotel in Italy

- Professional career progression at international level in Marriott International

- Learning and development opportunities online, on the job and in class

- Discounts on hotel rooms, gift shop items, food and beverage

- Disruptive management & motivated and engaging Talents

- Charity events, Wellbeing activities through the TakeCare program

- Canteen service

**CORE WORK ACTIVITIES

- Managing Day-to-Day Operations

- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

- Facilitates pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes.

- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

- Order and purchase equipment and supplies.

- Oversees the booking and manages service of restaurant parties, special events and room service hospitality suites.

- Developing and Maintaining Budgets

- Manages department's controllable expenses to achieve or exceed budgeted goals.

- Understands the impact of department's operation on the overall property financial goals.

- Leading Food and Beverage Team

- Establishes challenging, realistic and obtainable goals to guide operation and performance.

- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

- Serves as a role model to demonstrate appropriate behaviors.

- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.

- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

- Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees.

- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

- Ensures compliance with food handling and sanitation standards.

- Ensures staff understands all applicable liquor laws.

- Establishes guidelines for customer service so employees understand expectations and parameters.

- Strives to improve service performance.

- Ensuring Exceptional Customer Service

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.

- Empowers employees to provide excellent customer service.

- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

- Interacts with guests to obtain feedback on product quality and service levels.

- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality o