Director Of Bf Lazio

Director Of Bf
Roma
Lazio, Lazio

JOB SUMMARY The W Rome, a hotel belonging to Marriott International, is currently recruiting for a Director of Beverage & Food.

Reporting to the General Manager, the role manages all restaurant operations and staff on a daily basis.

Areas of responsibility include Restaurants/Bars and Room Service.

As a department head, the position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES Managing Day-to-Day Operations

• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

• Facilitates pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Order and purchase equipment and supplies.

• Oversees the booking and manages service of restaurant parties, special events and room service hospitality suites.

Developing and Maintaining Budgets

• Manages department's controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of department's operation on the overall property financial goals.

Leading Food and Beverage Team

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands all applicable liquor laws.

• Establishes guidelines for customer service so employees understand expectations and parameters.

• Strives to improve service performance.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.

• Empowers employees to provide excellent customer service.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on

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