Director Of Front Office Montà

Director Of Front Office
Montà
Piemonte, Montà

Ranked 5 of the Best Hotels & Resorts in Florida and the only Naples Resort in the Top 20, LaPlaya Beach Resort & Club, located directly on the beautiful Gulf of Mexico, offers excellent career opportunities to caring hospitality professionals who provide the finest services in Naples. The JOB: Director of Front Office We are looking for a Director of Front Office that will provide leadership to the front office team, which includes the following departments: Front Desk, Concierge, Valet, and Resort PBX Operator. Responsibilities: Direct, implement, and maintain a service and management philosophy which serves as a guide to respective team members. Maintain complete knowledge of all resort features, services, hours of operation, room types, room layouts, room rates/packages, special promotions, room availability status, and scheduled group activities. Anticipate guests' needs and resolve any guest issues or complaints. Ensure that all current information on rates, packages, and promotions is available in the Front Desk and that all staff is knowledgeable on such information. Direct front office operations such as checking-in, checking-out, and providing guest assistance while ensuring compliance with all front office policies, procedures, and standards. Develop, implement, and review policies, procedures, practices, and standards. Select, train, develop, schedule, and manage the performance of Front Office team members to ensure efficient operations. Review resumes, conduct interviews, and select new team member additions to the Front Office. Establish control systems for controllable costs on labor to effectively meet budget. Ensure plans and actions are in place to meet department goals. Maximize hotel revenue by controlling room inventory, group blocking, packages, and upselling. Maintain high visibility to ensure efficient operations, take corrective actions, and handle customer complaints to ensure satisfaction. Greet VIP guests upon arrival and escort them to their rooms. Coordinate with other departments to ensure that all guests receive exceptional service and everything requested during their stay. Prepare the annual budget for the Front Office. Keep all team members updated on emergency procedures, hotel promotions, product knowledge, VIP arrivals, and events. Perform administrative duties such as leading and attending meetings, writing reports, and other specific responsibilities. Provide feedback for team members based on their performance and handle disciplinary issues. Prepare and submit daily/weekly payroll records. Review daily business levels, anticipate critical situations, and plan effective solutions. Monitor revenues from rooms. Minimum Requirements: A minimum of 3 years luxury resort front office experience in a managerial role. The ability to satisfactorily communicate in English with guests, management, and co-workers. The ability to maintain a clean and professional work environment. The ability to stand for long periods of time. The ability to lift up to 25 lbs. The ability to stoop, bend, and reach. Our CULTURE: The passion of our people is our greatest asset. LaPlaya Beach and Golf Resort is part of Noble House Hotels and Resorts, offering a collection of luxury hotels and resorts. We seek team members who share our core values of Caring, Integrity, and Respect. Diversity, Equity, and Inclusiveness: LaPlaya Beach and Golf Resort encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization. The OFFER: In return, you are rewarded with a competitive compensation package including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, complimentary meals, Resort discounts, On-Demand Pay, flexible scheduling, company provided training and certifications, tuition reimbursement, and much more. Come and be a part of the excitement and spend every day in sunny paradise J-18808-Ljbffr