Director Of Housekeeping Lazio

Director Of Housekeeping
Roma
Lazio, Lazio

Director of HousekeepingAre you ready to play a pivotal role in the successful opening of the Rosewood Rome?

As a Director of Housekeeping, you will be part of the most awaited preopening in the eternal city of Rome.

You will be the driving force behind the organization of the housekeeping department and set the reputation of the hotel cleanliness standards.

Education and ExperienceHotel Management Diploma, Degree in Hospitality Management, Hospitality Business Administration, or equivalent Bachelor's degree related major; 3 years experience in housekeeping management or related professional area.

Over five years of work-related experience, preferably in the luxury hotel industry.

Fluent in Italian and English.

Key Activities and DutiesSolid experience in managing a housekeeping department in ultra luxury hotels. Exceptional attention to detail and passionate leader. Excellent interpersonal and communication skills. Strong team spirit with a passion for attracting, developing, and retaining talent. Flexibility and adaptability. Natural leader with a hands-on leadership style and open door policy approach. Lead daily briefs in the housekeeping operation, communicate clear daily operations activities, set expectations, and share business objectives. Ensure associates are treated fairly and equitably. Ensure training and onboarding is provided to all team members. A high commitment to delivering outstanding guest experiences. Lead by example and empower associates to provide excellent customer service. Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures. Provide consistent and productive employee feedback and recognition to create a positive work environment. Resolve guest problems and follow up ensuring excellent resolution has been provided. Bring issues to the attention of the Managing Director and/or Human Resources if necessary. Key Strategies and FunctionEnsure compliance with all housekeeping policies, standards, and procedures. Understand the importance of department's operation on the overall property financial goals and educate staff on details as appropriate. Review staffing levels to ensure the guest service, operational needs, and financial objectives are met. Control inventories to ensure adequate supplies. Supervise an effective inspection program for all guestrooms and public spaces. Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals. Ensure all employees have clean, tidy, and proper supplies, equipment, and uniforms. Communicate areas that need attention to staff and follow up to ensure understanding. Supervise daily housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures. Share results, hotel, and company goals consistently. Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.

#J-18808-Ljbffr