Director Of Insurance Client Success Milano

Director Of Insurance Client Success
Milano
Lombardia, Milano

Key Responsibilities: Client and Project Management: * Serve as the main point of contact for assigned clients, building and maintaining long-term, positive relationships.

* Understand clients' business goals and challenges, and work closely with Client Success Director to ensure project delivery.

* Proactively monitor client health and satisfaction to identify opportunities for improvement or potential risks.

* Manage expectations around project timelines and deliverables.

Project economics accountability: * Ensure project milestones achievement, correct invoicing, cash collection, forecast quality and predictability.

* Work closely with internal teams to ensure smooth execution and issue resolution.

Account Growth & Upselling: * Identify opportunities for upselling or cross-selling additional software features or products that align with clients' evolving needs.

* Collaborate with the sales team to renew contracts, expand accounts, and close new business with existing clients.

Reporting & Feedback: * Provide regular reports to management on account status, including opportunities for growth, potential risks, and overall client health.

* Gather feedback from clients and relay it to the product and development teams to improve our offerings.

Problem Resolution: * Address client inquiries, concerns, and technical issues promptly and effectively, escalating to appropriate internal teams when necessary.

Qualifications and Skills:  * Degree in Computer Science, Computer Engineering or a related field.

* Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

* Strong problem-solving skills and ability to handle customer concerns in a calm and professional manner.

* Experience with CRM tools (e. g. , Salesforce, HubSpot) and account management software.

* Familiarity with SaaS products and understanding of software development life cycles is a plus.

* Ability to manage multiple clients and projects simultaneously, with strong organizational and time-management skills.

* English fluent required, French or German speaking would be appreciated.

* Workplace in Milan, willingness to travel internationally, smartworking in line with company policies.

This announcement is addressed to candidates of both sexes pursuant to the law (L. 903/77 and Legislative Decree No.

198/2006, art.

27).

Personal data will be processed in accordance with the methods and for the purposes specified in the privacy notice provided by RGI S. p. A.