Director Of Sales & Distribution Lazio

Director Of Sales & Distribution
Roma
Lazio, Lazio

Job Number** 24092490

**Job Category** Sales & Marketing

**Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?

** N

**Relocation?

** N

**Position Type** Management

The W Rome, a hotel belonging to Marriott International is currently recruiting for a Director of Sales & Distribution.

Reporting directly to the General Manager, the position's critical tasks are:

**Managing Sales Activities

- Manages the development of a strategic account plan for the demand generators in the market.

- Manages the property's reactive and proactive sales efforts.

- Aligns with the Director of Marketing communication activities based on need periods, booking patterns, feeder markets, target customers.

- Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

- Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.

- Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

- Attends sales strategy meetings to provide input on weekly and overall sales strategy.

- Manages sales team, decides on the account deployment.

- Serves as the sales contact for the General Manager, property leadership team and the Area Director of Sales & Distribution

- Serves as the sales contact for customers; serves as the customer advocate.

- Serves as hotel authority on sales processes and sales contracts.

- Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management and other hotel departments as appropriate.

- Participates in sales calls with members of the Sales team to acquire new business and/or close on business.

- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.

- Executes and supports the operational aspects of business booked (e. g. , generating proposal, writing contract, customer correspondence).

- Participates in and practices daily service basics of the brand (e. g. , , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics.

- Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives.

- Performs other duties, as assigned, to meet business needs.

**Building Successful Relationships

- Develops strong partnerships with local organizations to further increase brand/product awareness.

- Develops and manages internal key stakeholder relationships

- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

- Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Management Competencies

- Develops sales goals and strategies and verifies alignment with the brand business strategy.

- Executes the sales strategy in order to meet individual booking goals for both self and staff.

- Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.

- Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

- Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.

- Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.

- Creates effective structures, processes, jobs and performance management systems are in place.

- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and h