Director Of Sales Lazio

Director Of Sales
Roma
Lazio, Lazio

Additional Information

**Job Number**24110774

**Job Category**Sales & Marketing

**Location**The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185

**Schedule**Full Time

**Located Remotely? **N

**Position Type** Management

At the historical St. Regis Rome we are looking for a Director of Sales.

**JOB SUMMARY

Reporting to the the GM, the Director of Sales functions as the leader of the property's segmented sales effort (e. g. transient, group, association, corporate, etc. ) and responsible for implementing the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

**CORE WORK ACTIVITIES

**Developing & Executing Sales Strategies

- Works with management team to ensure understanding of sales strategy per segment and effective implementation by sales team.

- Develops, implements and sustains aggressive solicitation program focused on increasing business in each segment.

- Works with management team to create and implement a sales plan addressing revenue, customers and the market per each segment

- Assists with management team the development and implementation of promotions, both internal and external.

**Maximizing Revenue

- Provides positive and aggressive leadership to ensure maximum revenue potential (e. g. , sets example with personal booking goals).

- Sets booking goals for sales team members.

**Managing Sales Activities

- Monitors all day to day activities of direct reports.

- Together with Director of Revenue Management approves space release for catering to maximize revenue.

- Participates in sales calls with members of sales team to acquire new business and/or close on business.

- Executes and supports the operational aspects of business booked (e. g. , generating proposal, writing contract, customer correspondence).

**Analyzing & Reporting on Sales and Financial Data

- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.

- Assists Revenue Management with completing accurate six period projections.

- Reviews sales and catering guest satisfaction results to identify areas of improvement.

**Ensuring Exceptional Customer Service

- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Meets with guests during pre

- and post-convention meetings to obtain feedback on quality of product (e. g. , rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

- Empowers employees to provide excellent customer service.

- Observes service behaviors of employees and provides feedback to individuals and/or managers.

- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

- Ensures that a customer recognition program is in effect throughout Sales.

- Executes and supports the company's Customer Service Standards and property's Brand Standards.

- Participates in and practices daily service basics of the brand.

- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Building Successful Relationships

- Develops and manages relationships with key stakeholders, both internal and external.

- Works collaboratively with off-property sales channels (e. g. , Event BookingCenter, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

**Managing and Conducting Human Resource Activities

- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

- Develop