Director Professional Services Milano

Director Professional Services
Milano
Lombardia, Milano

A quick snapshot

**Why it's a big deal. . .

The **Director, Professional Services **acts as Executive Leader to the customer, providing corporate resources to ensure the highest levels of customer satisfaction.

You'll drive and engage colleagues in the strategic direction for the Professional Services organization leading as a role model.

You'll collaborate with Sales group and the Customer Success group to ensure achievement of financial targets.

**Are you the person we're looking for?

**Master of the retail space.

** This one's really important.

You know the ins and outs of retail planning processes and can confidently and intelligently instill confidence that Aptos solutions can plan, organize, execute and communicate courses of action to resolve their issues and maintain positive relationships.

**Relatable communicator with executive presence.

** You have superior ability to liaise between the user community, Executive sponsors and the Aptos team.

Your confidence stems from your experience and knowledge - you not only keep up with C-level discussions, you effectively influence them.

When you speak you are clear and concise.

Your strong listening skills foster connection with your audience.

**Expert relationship cultivator.

** You have a genuine interest in connecting - not just staying in touch.

It's not phony.

It's not a chore.

It's a sincere interest in learning more about an individual, team or organization - and engaging effectively in regular dialogue to build and strengthen the relationships.

Your effectiveness in this area translates just as powerfully internally as it does externally.

Authenticity is the key to your success.

**Intensely curious spirit.

** You saw this job posting and immediately did your research.

You already know everything about us.

And our customers.

And our competition.

In customer meetings, you know how to pick up on subtle details and read between the lines to ask the kinds of questions that our competitors might miss.

And it's those questions that lead to the best possible solutions for our customers - the ones that add the most value to their businesses.

**Here's what will give you an edge

**Passion.

** We know it when we see it.

Passion is not about saying how much you love what you do in your most excited voice.

Passion is revealed in your truest self.

It's about what you've accomplished; how you want to grow; the ideas you have; your philosophies.

It's demonstrating through your words and your actions that you truly believe in what you do - and where you work.

That it matters to you.

And that's pretty cool.

**Initiative.

** You don't wait around for things to happen or for your manager to tell you what to do.

You're not only proactive about completing your own work, but when you sense the need to introduce an idea that will benefit the team or the organization - even if it's outside your scope of work - you take it on and own it.

That also goes back to having a pioneering spirit.

**Detailed mindset.

** Whether you're scoping, preparing materials for an Aptos customer or for a process plan for an internal team, you ensure exceptional quality through close attention to detail.

There are no typos in your customer communications.

There are no specifics omitted in your team planning discussions.

Messages are clear and concise with little room for questions or doubt.

**Did we pique your interest?

** If this sounds like the kind of job you would love in the kind of environment you would thrive in, please drop us a line - we'd love to hear from you!

LI-SV1