Documentation Specialist CERNUSCO SUL NAVIGLIO

Documentation Specialist
Cernusco sul Naviglio
Lombardia, CERNUSCO SUL NAVIGLIO

Our daily task in the Data Magagement team is to develop reports in various formats for external and internal stakeholders in card-based payment transactions, to expand the interfaces and to maintain our data management systems.

We are a collegial, helpful team with a positive "error culture" that is looking for an open-minded person to join us.

We place a great deal of trust and freedom in our employees and expect them to inspire our customers with passion.

Core Responsibilities:   Document Design and Layout : Developing and managing templates for automated document production using Doc1 or in the future environment similar tools.

Quality Assurance, Document Maintenance : Ensuring the accuracy and consistency of the existing documents, and adherence to compliance and branding guidelines.

Data Handling and Integration : Utilizing data from various sources to create personalized, customer-centric document communications.

Testing:  Generating customer/data type-specific testing files and performing end-to-end development testing.

Incident handling:  Successfully resolving the reported incidents and ad-hoc urgent tasks.

Workflow Automation : Implementing and maintaining automated workflows to streamline document creation and document distribution processes.

Collaboration and Communication : Working closely with cross-functional business teams, including Project Managers, Product Owners, Business Engineers, and customer service, to understand requirements and deliver effective solutions.

Qualifications:   Experience with Doc1/Engage1 : Hands-on experience in using Doc1/Engage1 or similar document automation and layout tools is  essential.

Technical Skills:  Knowledge of Windows Server, MS SQL Server, and Unix is advantageous.

Programming languages is not strictly necessary, but a flair for computer science is beneficial.

Understanding of Data Integration : Familiarity with integrating and managing data within document automation systems.

Knowledge of data formats and basic data manipulation techniques.

Problem-solving Skills : Strong analytical abilities to troubleshoot and resolve issues related to document design and output.

Attention to Detail : High level of accuracy and attention to detail, ensuring that all documents meet quality standards and business requirements.

Adaptability and Learning : Willingness to learn new technologies and adapt to changing business needs related to document automation and customer communication.

Communication Skills : Effective communication skills to collaborate with team members and articulate technical issues and solutions to non-technical stakeholders.

Language skills:  B2/C1 level of English, with a willingness to learn German.