Dutch Or Flemish Customer Care Montà

Dutch Or Flemish Customer Care
Montà
Piemonte, Montà

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Your RoleFor one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for handling inbound calls, outbound calls, and administrative tasks.

Daily TasksCalls are always with priority.

To provide customer service:

Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people. To answer incoming calls and emails about voucher usage, ordering, reimbursement, and exchange:

Registering and logging into the websiteChange of personal dataOrders did not arriveThe client paid but did not receive chequesRequest for fiscal certificates for taxesTo provide information about the legal conditions of voucher usage.

To be the connection between the regions, cleaning companies, and customers.

RequirementsFluent in Dutch languageWorking proficiency in EnglishExperience with CRM systems MS OfficePC skills and very good written skillsDiploma of Secondary EducationContact centre experience is an assetSocial-Communicative CompetenciesPersuasivenessCustomer orientationCommunicationEffective listeningIntellectual CompetenciesAnalytical thinkingContinuous learningEmotional CompetenciesPositive thinkingSelf-motivationSelf-confidenceTask-Oriented CompetenciesQuality of workFlexibilitySales abilityResult-orientationMultitaskingOur OfferPaid trainingFun, people-oriented call centerMarket-based basic salaryGrowth opportunitiesRelocation PackageLocationBulgaria

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