Duty Manager Bardi

Duty Manager
Bardi
Emilia Romagna, Bardi

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. The hotel has won the award for the World's Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel. Main Duties and ResponsibilitiesKeep track of monthly, quarterly and yearly goalsWork with management to assess and improve processes and policiesUphold and enforce company policiesTrain new hiresAddress employee complaints or performance issues as neededCheck in with employees regularly to determine satisfactionSchedule shiftsAddress customer issues and complaintsSchedule regular maintenance and cleaning of facilitiesMeet regularly with upper management to stay informed on company issuesOversee security of the facilityScheduling shifts and disseminating this data. Directing and assessing workflow periodically. Ensuring the observance of stipulated budgets. Furnishing guests with practical aid, as needed. Resolving notable disagreements between staff. Addressing rule violations committed by guests. Instituting suitable disciplinary measures upon employees' misconduct. Strengthening our fully-functioning security measures and conceptualizing new procedures. Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc. )

and set clear objectivesPlan activities and allocate responsibilities to achieve the most efficient operating modelAnalyze and interpret financial information and monitor sales and profitsDevelop and implement an intuitive and efficient marketing strategy to promote the hotel's servicesCommunicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.

)Deal with maintenance issues, shortages in staff or equipment, renovations etc. Inspect facilities regularly and enforce strict compliance with health and safety standardsQualificationsPrevious experience in the industry preferredCustomer service experienceKnowledge of cash management and bookkeeping proceduresTeam management skillsStrong organizational skillsStrong problem-solving skillsAvailability to work in shifts including weekendsHyatt offers a great range of benefits, including:12 free nights per year of service across Hyatt Hotels worldwideEmployee and Friends & Family rates across Hyatt Hotels worldwideDry cleaning of business clothesComplimentary meals on dutyContinuous Learning & Development opportunitiesStaff celebrationsPlan WelfareSettling the costs of urban public transport - ATM Milano