Duty Manager Bardi

Duty Manager
Bardi
Emilia Romagna, Bardi

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

The hotel has won the award for the World's Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel.

Main Duties and Responsibilities Keep track of monthly, quarterly and yearly goals Work with management to assess and improve processes and policies Uphold and enforce company policies Train new hires Address employee complaints or performance issues as needed Check in with employees regularly to determine satisfaction Schedule shifts Address customer issues and complaints Schedule regular maintenance and cleaning of facilities Meet regularly with upper management to stay informed on company issues Oversee security of the facility Scheduling shifts and disseminating this data.

Directing and assessing workflow periodically.

Ensuring the observance of stipulated budgets.

Furnishing guests with practical aid, as needed.

Resolving notable disagreements between staff.

Addressing rule violations committed by guests.

Instituting suitable disciplinary measures upon employees' misconduct.

Strengthening our fully-functioning security measures and conceptualizing new procedures.

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc. )

and set clear objectives Plan activities and allocate responsibilities to achieve the most efficient operating model Analyze and interpret financial information and monitor sales and profits Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc. )

Deal with maintenance issues, shortages in staff or equipment, renovations etc.

Inspect facilities regularly and enforce strict compliance with health and safety standards Qualifications Previous experience in the industry preferred Customer service experience Knowledge of cash management and bookkeeping procedures Team management skills Strong organizational skills Strong problem-solving skills Availability to work in shifts including weekends Hyatt offers a great range of benefits, including: 12 free nights per year of service across Hyatt Hotels worldwide Employee and Friends & Family rates across Hyatt Hotels worldwide Dry cleaning of business clothes Complimentary meals on duty Continuous Learning & Development opportunities Staff celebrations Plan Welfare Settling the costs of urban public transport - ATM Milano