E - Business Specialist Milano

E - Business Specialist
Milano
Lombardia, Milano

LVMH Fragrance Brands brings together the savoir-faire of two iconic Maisons: Parfums Givenchy and Kenzo Parfums, creating highly desirable and bold fragrance and beauty products.

Joining LVMH Fragrance Brands means: Being continually inspired by our couture heritage, Being part of a positive transformation where your entrepreneurial spirit can flourish, Being beautifully creative while raising the standards of operational excellence.

Our unique spirit is promoted daily by our talents throughout the world acting with Determination, Agility, Realism and Empathy, encapsulating our 4 core key attitudes in the acronym DARE.

Join us and DARE to be entrepreneurs of beauty!

Job responsibilities PURPOSE OF THE JOB The E-Business Specialist will support and manage LFB's CRM and e-business activities on local market in order to enhance the Maison's presence and performance on online channels, within the framework of an integrated omnichannel strategy.

RESPONSIBILITIES Support the definition of the local E-Retail strategy and commercial/animation activity plans, cooperating with other departments involved (Marketing, Sales, Trade Marketing, etc.

), ensuring to be in line with the global strategy.

Proactively identify new opportunities to improve the operational efficiency and growth of E-Retail business.

Oversee online product merchandising of catalogues, ensuring products are accurately described and priced.

Analyze web traffic and user behaviours to identify opportunities for improving online sales performance; generate regular reports on e-business sales performance, conversion rates, etc. , providing insights into trends and recommendations for improvement.

Coordinate with HQ to maintain an ecommerce plan in line with the local strategy.

Manage forecast, logistics and invoicing (orders and promotional items).

Ensure brand consistency across different digital channels.

Implement and optimize local CRM strategies following HQ Guidelines to improve customer engagement.

Generate regular reports to monitor the effectiveness of CRM initiatives and analyse data from CRM systems to help shape future sales strategies.

Profile PROFILE Degree in Business Administration, Marketing or related fields.

Previous experience in a similar role involving CRM systems management and/or coordination of e-retail activities.

Previous experience in luxury or beauty industries is a plus.

Strong understanding of current online marketing concepts, strategy, and best practices.

Excellent analytical skills combined with experience in creating detailed reports.

Strong communication skills – verbal and written.

Ability to multi-task effectively in a fast-paced environment.

Fluent in Italian and English, French is a plus.

Excel, Salesforce, Marketing Cloud, SAP.

Tableau, Power BI are nice to have.

Technical skills related to website function (HTML) is a plus.

LVMH Fragrance Brands recognizes and recruits all talents.

Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture.

We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

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