E-Commerce Customer Service Advisors – Bi-Lingual
Between £22, 000-£25, 000 (depending on experience) + Up to £3, 000 annual bonus plus 33 days holiday, Life Assurance, and
Job Reference: PYB_835
Job Title: E-commerce Customer Service Advisors – Bi-Lingual Location: Warrington, WA1 4RW Salary: Between £22, 000-£25, 000 (depending on experience) + Up to £3, 000 annual bonus plus 33 days holiday, Life Assurance, and other great Company benefits Permanent and Full Time
Roles will be working Monday to Friday and will be shifts between the hours of 8. 00am-8. 00pm, so could be a mixture of some 8. 00am-4. 30pm some 11. 30am-8. 00pm or other shifts in-between these hours.
Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and channel islands. They are one of the Top 25 Sunday Times best big companies to work for.
Our client is actively looking for many BI-lingual ecommerce Customer Service Advisors with a passion for providing excellent service to their ecommerce team as part of their Parts Plus Distribution Centre in Warrington.
Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.
Role & Responsibilities
Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat and telephone for their German, Italian, Spanish and French online channels.
Resolving customer queries received through our clients European eBay, Amazon and ecommerce webshop
Resolving and processing of returns, exchanges, and discrepancies within a timely manner
Communicate with couriers with outbound / lost / damaged in transit shipments
Co-ordinate orders on internal/external systems
Co-ordinate with external ecommerce partners
Requirements Fluent in either German, Italian, Spanish and French as well as English
Computer Skills – Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
Excellent attention to detail
Ability to prioritise, multitask and react quickly to urgent enquiries
Ability to communicate well with all internal departments
Professional email and telephone manner
Confidence to speak to a wide range of customers
An interest or knowledge of vehicle car parts is desired
Technical experience with e-commerce platforms (desired but not essential)
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
Please only apply for this role if you are fluent in:
English and German
English and Italian
English and French
English and Spanish
To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment
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