E-Commerce Manager Milano

E-Commerce Manager
Milano
Lombardia, Milano

Location**:

Milano, Italy

ID: 6751

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care.

As of today, Valentino counts about 4. 000 colleagues in 30 different Countries all over the world.

Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty.

Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company.

We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals.

We act with integrity and respect towards both our Planet and our People.

Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

**Key responsibilities**:

Achieve sales and growth targets by implementing strategies that will drive traffic and increase customer base and retention.

Define and implementing e-Commerce KPIs and reporting on performance

Daily review of sales and KPIs to identify the key drivers behind performance and plan actions

Oversee customer interaction, order fulfillment and returns to ensure quality service experience

Plan, implement and analyze sales and promotional activities across different markets

Work with internal stakeholders and external partners/suppliers to optimize site navigation, customer journey, checkout funnel and product placement to grow conversion rate and online sales

End to end responsibility for the online trading & marketing calendar including, planning & execution

Generate ideas and strategies based upon data-driven insights and recommendations

Keep up to date on E-Commerce innovation and trends, monitoring competitor sites

Collaborate with different teams to share and collect all the keys strategic information to achieve business goals: Digital Marketing, Customer Care, CRM, Client Advisor, merchandising, logistic, etc

Manage Ecommerce budget and monitor costs monthly

+5 year experience in similar role with outstanding results

Previous experience of heading up an e-Commerce team and a proven track record of growing online sales

Ability to utilize data/data analytics to drive decisions related to E-Commerce, trading, and user experience

Proactive, independent, responsible, creative and self-motivated

Strong team player, adaptable and flexible

Ability to analyze problems and develop solutions

Ability to plan, organize and manage multiple projects and set priorities

Fluent in English

HOW WE ARE

The Valentino Ecosystem is complex and interconnected.

It is populated by many talents from different areas and with different attributes.

We work hard to grow everyday both as a Maison and as individuals.

Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.