E-Commerce Manager
Job Description**:
**Reporting Line**: Head of Collections and E-commerce**Location**: Hybrid**Travel Required**: No- We are seeking for an experienced and enthusiastic E-Commerce Manager with a strong background in digital marketing, e-commerce, and digital transformation.
In this role, you will support the development and implementation of an e-commerce strategy for our Collections, ensuring alignment with Reschio philosophy and business objectives. Main responsibilities and duties:
- E-Commerce Strategy Development- Develop and implement comprehensive e-commerce strategies that align with our brand identity and business goals;
- Lead digital transformation initiatives to enhance the digital experience, optimize lead generation, and drive revenue growth.
- Product Management- Oversee product listings, including creating compelling descriptions, accurate pricing, and high-quality imagery;
- Coordinate with suppliers and internal teams to ensure timely updates of product information.
- Warehouse Management and Logistics:
- Work closely with suppliers and the warehouse team to streamline inventory management, ensuring product availability and timely fulfillment of orders;
- Oversee logístical operations to provide an exceptional customer experience, promptly addressing any issues related to stock levels or shipment delays;
- Collaborate to enhance efficiency in warehousing and distribution processes, driving continuous improvements in service and operational performance.
- Customer Experience- Implement strategies to improve customer satisfaction and foster loyalty;
- Address customer inquiries and issues promptly and professionally, ensuring a positive brand experience.
- Digital Marketing- User Experience (UX) Optimization:
- Collaborate with internal and external teams to improve the user experience on our e-commerce platform, focusing on navigation, design, and usability;
- Ensure all design elements align with customer expectations and industry best practices.
- Performance Analysis- Track and analyze KPIs such as sales, traffic, conversion rates, and ROI;
- Prepare detailed reports on e-commerce performance for senior management and use data analytics to drive continuous improvement and innovation.
Skills and competencies required:
- Bachelor's degree in Economics/ Management Engineering / Marketing or a related field;
- At least 3 years of experience as an E-Commerce Manager or similar role with a strong understanding of e-commerce platforms and online retail;
- Relevant expertise in design or consumer goods industry;
- Strong values of integrity and ethical conduct;
- High-level discretion and privacy sensitivity;
- Demonstrated success in driving online sales and setting-up and optimizing e-commerce operations, in improving user experience and understanding of UX principles;
- Strong analytical skills with the ability to interpret data and make informed decisions;
- Excellent organizational and project management skills with attention to detail;
- Excellent communication and collaboration skills to work effectively with cross-functional teams;
- A proactive and creative mindset with a passion for driving growth and enhancing user experience;
- Excellent use of IT programme and Microsoft suite;
- Advanced proficiency in Italian and English.
We offer:
- Learning & development training;
- Well-being activities (Yoga classes, get together activities, etc.
);
- Competitive salary offer.
- Further details will be provided during the job interview.
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