E-Commerce Operations Support (Internship) Milano

E-Commerce Operations Support (Internship)
Milano
Lombardia, Milano

Position Summary

e-store Customer management

Role and Responsibilities

1.

eStore Voice Of Customer (VOC) support: customer care activity managing eStore requests/issues coming from Samsung Italy customer service

a.

daily "basic/standard" VOC management working for resolution, assigning workflow to other teams and managing progress status

b.

according with Platform block, orders status change request with External Partner

c.

monitoring promos related tickets

d.

Samsung Reward fidelity program points assignment monitoring and fixing

2.

Pending orders monitoring, including financing order management

3.

Custom manual delivery creation for eStore exclusive models not managed by the system

4.

Stock monitoring with SCM team, pre-order set and out-of-stock status management

5.

Authorized Service Centers (ASC) orders issues solving

6.

New model launching sales daily report

Skills and Qualifications

- Has substantial understanding on the job and applies knowledge and skills to complete a wide range of tasks

- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

- Normally receives little instruction on everyday work and general instructions on newly introduced assignments

- Typically requires a minimum 3 years of related experience since TB1