E-Commerce Support Specialist - Work Remote Worldwide, No Experience Needed.
E-commerce Support Specialist - Work remote worldwide, no experience needed.
The House of Mercier is excited to announce an amazing opportunity for the position of E-commerce Support Specialist, where you can work remotely from anywhere in the world!
This entry-level role is perfect for those looking to start their careers in e-commerce, as no prior experience is required.
As an E-commerce Support Specialist, you will play a key role in assisting our customers with their inquiries, helping them to have a seamless shopping experience on our platform.
Join our enthusiastic team that is dedicated to providing top-notch support to a global audience.
We offer thorough training to equip you with the necessary skills you'll need to thrive in this role.
If you are passionate about helping others, eager to learn, and enjoy the flexibility of remote working, we would love to hear from you!
ResponsibilitiesRespond promptly to customer queries via email, chat, and social media regarding orders, product information, and services. Efficiently resolve customer issues to ensure satisfaction and loyalty. Guide customers through their online shopping journey, providing assistance and technical support as needed. Support the processing of orders and returns, adhering to company policies. Gather customer feedback to improve overall service quality and product offerings. Engage in ongoing training to stay updated about our products and enhance your skills. RequirementsA genuine interest in e-commerce and a commitment to delivering exceptional customer service. Strong verbal and written communication skills. Ability to work independently and manage your own time effectively. Basic computer proficiency and familiarity with online shopping interfaces. A proactive and positive attitude toward customer interaction and problem resolution. Organizational skills to manage multiple inquiries efficiently. A reliable internet connection to support remote work responsibilities. BenefitsHealth Care Plan (Medical, Dental & Vision). Retirement Plan (401k, IRA). Life Insurance (Basic, Voluntary & AD&D). Paid Time Off (Vacation, Sick & Public Holidays). Family Leave (Maternity, Paternity). Short Term & Long Term Disability. Training & Development. Work From Home. Free Food & Snacks. Wellness Resources. Stock Option Plan. Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
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