E-Retail Specialist Milano

E-Retail Specialist
Milano
Lombardia, Milano

POSTE

**Overall Missions

Support the development of the multi-channel Digital business, overseeing the optimum running of our eCommerce and omni-channel operations, services and logistics.

Contribute to maximize online presence with the aim of supporting Digital and In-Store sales.

**Digital Marketing

- Coordinate Digital Marketing agency to drive quality traffic to the Website, maximise visibility and eCommerce ROI

- Support Digital Marketing agency with planned activities, insights and KPI targets

- Support in preparing weekly and monthly reports

**Website Management

- Manage the Internal Search tool to support business priorities and contribute to improve eCommerce business

- Analyze client purchase path and identify main friction points.

Propose key evolutions to enhance client experience and increase repurchase rate

- Be attentive to top innovation on the market through competition analysis and share best practices

**eCommerce Operations

- Monitor digital stock management, share stock trends in WH and distribution needs with SC Country and EMEA

- Share Market specificities on special retail events / peaks / calendar events / market trends that can have impact on the distribution

- Work with local teams to ensure correct commercial cut-off dates are communicated to clients and met by logistics partners

- Distribution and Stock control for both products and packaging - sharing alerts and shortages

- Alerts on New Launches on stock level and reassortment

- Monitor the level of services of last miles carriers (on time and no loss of parcels)

- Analysis and monitor on Return volumes and Quality checks

- Monitor digital orders fulfillment, delays and tracking, liasing directly with WH and our Client Service team to ensure correct communications to clients

- eCommerce and Omnichannel Operations daily monitoring, supporting stores with order follow-up and trainings

- Play a key role in overseeing operations projects & management of user experience testing

- Develop and enhance existing services for a best-in-class omnichannel experience

- Oversee deploy of new services from roadmap to launch and personalisation for high value clients

PROFIL

- At least 1 - 2 years' experience in project coordination and/or eCommerce logistics

- Experience in Digital Marketing or related field

- Digital savvy with a good understanding of omnichannel activities and clients' expectations in a luxury environment

- Good analytical skills and Excel proficiency

- Expertise in Google Analytics, PowerBI and ContentSquare are nice to have

- Client-centric mindset, positive in approach with a can-do-attitude

- Ability to work with autonomy in a fast-paced environment with multiple priorities

- Strong sense of responsibility and ownership, results driven

- Team oriented and able to thrive within various teams

- Strong communication skills and fluency in Italian and English