Ecommerce Customer Service Specialist Lazio

Ecommerce Customer Service Specialist
Roma
Lazio, Lazio

Share via link: Job Link Company Description: Alpinestars is the leading global performance motorsports apparel, protection, and footwear manufacturer.

For over 55 years, the company has been providing the world's best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation, and style.

The company, thanks to outstanding and constantly innovative products, is in a powerful growth phase in the global market, reflecting the strengthening of the staff in order to join our great successful team.

We are now looking for an e-commerce Customer Service Specialist to join our E-commerce team.

As a Customer Service Specialist, you will be the first point of contact for our customers, supporting them throughout their online shopping experience.

The ideal candidate is a problem solver, has excellent communication skills, and has a customer-first mindset.

Position Key Responsibilities: Ensuring a seamless customer experience by interacting with customers through email and live chat; Resolve customer inquiries efficiently and to the customer's satisfaction; Continuously looking for ways of improving the customer experience based on customer feedback; Supporting the E-commerce team on how to improve the online customer experience; Maintain a positive, empathetic, and professional attitude toward customers at all times; Collaborate with other departments to address customer concerns and improve the overall customer experience; Stay up-to-date with product knowledge, company policies, and e-commerce trends; Proficiency in using Shopify and Gorgias platforms; Support in translating website content.

Requirements Qualifications and Requirements: University degree in Communication, Foreign Languages, or related field; Excellent knowledge of English and Italian, and at least one of the following languages: German, Spanish, French, or Dutch; Previous experience in a similar role of 3 years; Good MS Office Knowledge; Excellent interpersonal and communication skills, proactivity, flexibility, and problem-solving; Interest in the motorsports industry completes the profile.

Other Information: This position is available in Asolo HQ (TV).

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