Ecommerce Europe Client Advisor Milano

Ecommerce Europe Client Advisor
Milano
Lombardia, Milano

The Ecommerce Europe Client Advisor is a member of the Client Services team for Loro Piana EMEA and is responsible for providing best-in-class customer service and omnichannel support to each client the resource interacts with.

This Advisor will be responsible for meeting and exceeding planned KPIs, including sales targets.

- Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments;

- Drive to meet and exceed sales targets and planned KPIs;

- Provide the Loro Piana customer and prospect with a positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions;

- Share best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and sales;

- Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs;

- Maintain a productive and excellent connection with members of the Loro Piana retail network;

- Keep current with product information and attend pre-season product training meetings;

- Support QA and share product and website related client feedback;

- Help manage verification of orders for fraud and ensure timely fulfillment;

- Contact clients for credit card declines and ensure daily sales goals are met;

- Identify opportunities seek new initiatives and participate in the development of functional and service enhancements to maximize sales.

**Profile**:

- 2 years minimum experience in luxury customer service (preferably retail, fashion companies);

- IT abilities and professional knowledge of Microsoft Office and Salesforce;

- Fluent Italian and English, both spoken and written (the knowledge of Spaish/French is considered a plus);

- Strong sales negotiation skills and outstanding luxury selling behaviors listening and responding to customer needs to deliver service;

- Problem solving, precision, attention to the details, teamworking attitude and flexibility;

- High motivation, energy and passion for customer service and customer-first mindset;

- Able to work a varied schedule including hours/days/nights/holidays and weekends.