Ecommerce Operation Milano

Ecommerce Operation
Milano
Lombardia, Milano

Scholl Shoes stands as a premier brand in aesthetic comfort footwear, with its headquarters situated in Milan, Italy.

The iconic heritage dating back to the '60s and '70s, marked by lifestyle, attitude, and female empowerment, combined with over a century of technological and innovative strides inspired by Dr. Scholl, positions the brand at the forefront of pioneering comfort, technology, and fashion — an unparalleled blend.

The commitment to ensuring customer satisfaction with every step is evident as the brand operates globally, spanning more than 70 countries and boasting a presence of over 10, 000 sales points worldwide.

For its footwear business (including distributorship, agents), Scholl Shoes is looking for a Ecommerce Operation directly reporting to the Chief Commercial Officer, with a cross-platform focus on managing product presentation, driving sales, and managing customer relationships.

The preferred candidate demonstrates a genuine passion for comfortable, technologically advanced, and aesthetic footwear products, complemented by experience in similar roles within the fashion industry.

Flourishing in a collaborative, agile, and multinational work environment is a hallmark of their competence.

Key Responsibilities: Platform Management: Manage the day-to-day operations of the e-commerce platform, including product listings, pricing updates, inventory management, and content uploads; Ensure accurate and timely updates of product information, images, and descriptions; Order Processing & Fulfillment: Oversee order management processes, ensuring timely order fulfillment, shipment tracking, and issue resolution; Coordinate with the logistics and warehouse teams to ensure smooth delivery operations; Customer Support Coordination: Work closely with the customer service team to address customer inquiries and complaints related to online purchases; Reporting & Data Entry: Generate regular reports on sales, stock levels, and platform performance, Ensure accurate data entry and maintenance of records related to e-commerce transactions; Platform Optimization: Monitor website performance, ensuring uptime, functionality, and a seamless user experience; Collaborate with the IT department or external vendors to address technical issues promptly; Compliance & Quality Control: Ensure that all e-commerce operations comply with internal guidelines and external regulations; Conduct regular checks to maintain the accuracy and quality of online product catalogs;    Qualifications - Bachelor's degree in Business, Marketing, or a related field; - Strong knowledge of the eCommerce industry and its best practices; - Proven experience in increasing sales on online marketplaces; - Proficiency with tools and software relevant to eCommerce including platforms, third-party marketplaces, and analytics tools; - Excellent Shopify knowledge; - Fluent English (verbal and written); - Ability to work in a fast-paced, cross-functional team environment;.

Problem-solving aptitude and ability to handle escalations effectively.

Characteristics - Detail-oriented: Focusing on meticulous management of eCommerce operations and data; - Adaptable: Able to cope with the rapidly changing digital landscape; - Results-Driven: Focusing on achieving eCommerce-specific performance metrics; - Collaborative: Strong ability to work cross-functionally within the firm;.

Resilient: Able to handle challenges and setbacks with grace and determination.