Ecommerce Operations Associate Manager Milano

Ecommerce Operations Associate Manager
Milano
Lombardia, Milano

Milan

The _Ecommerce Operations Associate Manager_ will be responsible for ensuring proper management of operational flow through product life cycle, starting with initial shipment post-production, to final fulfillment from the warehouses to the end customer.

Will work with the back-end systems (OMS, Stealth).

Will work in close collaboration with the central Buying, Merchandising planning, and Logistics, while aligning with regional E-commerce teams congruently.

The focus of the _Ecommerce Operations Associate Manager_ will be ensuring all operational duties of the department are fulfilled by quickening speed to market and optimizing the seasonal selling period by achieving financial targets.

**Responsibilities**:

- Support all Ecommerce operations activities, including: pick tickets creation, monitoring of inbound and outbound shipments backlog and KPIs, maintain accuracy of inventory levels within Stealth;

- Export of master data and pricelists to the PIM and the OMS;

- Plan and forecast of warehouse inbound and outbound volumes;

- Collaborate daily with the warehouses to solve any operational issues;

- Forecast and replenishment of packaging;

- Laise with the couriers and our international fulfillment partners, handling customs clearance, shipment claims and related chargebacks;

- Assist in the fraud and chargeback review process, working to optimize business rules while keeping chargebacks consistently low;

- Assist in implementing new processes to improve the flows aligning with e-commerce EMEA and regional teams;

- Demonstrate ability to effectively collaborate in a cross-functional position, while working with multiple teams simultaneously;

**Profile**:

- A minimum of 3 years of previous experience in ecommerce, with a focus on Operations and/or Logistics;

- Bachelor's degree in a related field;

- Familiarity with order management systems (OMS) and Stealth is mandatory;

- Proficient in Microsoft Excel;

- Strong written and verbal communication skills in English and Italian is mandatory;Knowledge of operations and logistics best practices;

- Ability to work well in a multifaceted, results driven environment;

- Work well both within a team and independently;

- Strong analytical problem-solving ability;

- Ability to work well with internal and external partners alike, demonstrates a superb level of professionalism;

- Excellent attention to detail, prioritization, and time management skills;

- Passion for all aspects of digital e-Commerce and the fashion / luxury business;

- Positive approach, proactive and flexible.

At Capri, we are all responsible for creating a diverse and inclusive workplace.

We try to inspire change and growth within each other and believe success is a result that comes from our differences.

Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

M/D/F/V