Eem Service Excellence Manager, Nicosia, Sicily Nicosia

Eem Service Excellence Manager, Nicosia, Sicily
Nicosia
Sicilia, Nicosia

EEM Service Excellence Manager, Nicosia, SicilyClient:276 KONE Ascensorul SALocation:Job Category:Other-EU work permit required:YesJob Reference:bf6c185e6377Job Views:3Posted:13. 02. 2025Expiry Date:30. 03. 2025Job Description:The Service Operations Excellence Manager plays a crucial role in enhancing and optimizing the operations of the frontline service functions within the company. Here's a breakdown of the responsibilities and key activities:1.

Process and Continuous ImprovementLead field processes to ensure safety, customer satisfaction, quality, productivity, and sustainability. Implement continuous improvement practices within regions, ensuring these processes are aligned with the company's goals and objectives. 2.

Implementation & Utilization of Business Processes and Tools, Training and CoachingOversee the implementation and utilization of KONE Way (KW) business processes and tools. Ensure these processes and tools are integrated into daily operations, improving efficiency and service quality. Provide training and coaching to Supervisors and Service Operations Managers on using service tools, processes, and KPIs. Contribute to the development of field competencies, in collaboration with Learning & Development teams. 3.

Collaboration and Future Development, Customer Service ExcellenceCollaborate with different teams to refine and improve global solutions and business processes. Work closely with the Sales, Customer Service & Assistance (CS&A), and Technical Helpdesk teams to ensure the highest standards of customer service and satisfaction. In essence, the Service Operations Excellence Manager is tasked with ensuring the efficient and effective implementation of service processes, tools, and practices to drive operational performance, improve safety and customer satisfaction, and ensure continuous improvement across the service operations. 4.

KPI Management, Analysis and Capacity PlanningAnalyze Key Performance Indicators (KPIs) and convert the data into actionable proposals. Use this data to provide recommendations to improve daily operations and achieve productivity improvement targets. Accountable for optimizing service routes, capacity planning, and service profile optimization to enhance frontline operations. Qualifications and Education Requirements:Bachelor's degree (e. g. , in engineering, project management or in relevant field)Familiarity with project management methodologiesExcellent communication and problem-solving skillsProficient in English is mustStrong analytical and organizational skillsKnowledge of Lean Six Sigma (Black Belt or Green Belt is a plus)Ability to lead and influence cross-functional teams #J-18808-Ljbffr