Emea Customer Relationship Manager Bardi

Emea Customer Relationship Manager
Bardi
Emilia Romagna, Bardi

Job DescriptionLead a team of customer relationship managers based in various region in EMEA.

This team, has a strategic touch point with focus accounts.

Liaison between customers and manufacturing, sales, field service, order processing, and accounting to resolve high level supply chain/operation issues.

Work collaboratively with the Global CRM program group.

Design project planning based on customer's need.

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Rockwell Automation is Expanding Human Possibility by combining the imaginations of people with the intelligence of machines.

Our brand promise supports the companys focus on bringing The Connected Enterprise to life by linking people, machines, and data across an entire business to become more effective and productive. You will be working as part of the EMEA Materials, Logistics & Customer Care team.

You will be partnering with stakeholders to help our customers achieve their desired outcomes and productivity goals to enhance their supply chain experience with Rockwell Automation. This is not just a job.

Our mission is:

Building and preserving trustable relationships with key customers and an ongoing level of engagement. Overseeing the relationship with internal and external stakeholders. Resolving customer complaints quickly and efficiently. Meeting with managers in the organization to plan strategically. Understanding key customer needs and addressing these. Conducting business reviewsusing tools and reports. Knowing your competition and strategizing accordinglyMaintaining a positive attitude focused on customer satisfaction. Dealing with customer requests and troubleshooting problems. The Customer Relationship Manager will constantly identify opportunities to grow the positive relationships with our customers. An outstanding Customer Relationship Manager will work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients and is a team player with leadership skills. You are comfortable jumping in with no hand holding, you create & own the role. POSITION REQUIREMENTS:

Degree in Business Management or equivalent experienceFluent English, multilanguage capability is a plus (German, French, Dutch, Italian etc.

)Well-developed analytical and critical thinking skillsExecutive presence, capability to present and communicate with senior leadership in RA and customer. Entrepreneurial mindset, ability to seek opportunities to deliver new values for the organization. Can-do attitude, agile in executionAbility to meet deadlines. Good understanding of end2end supply chain with ability to collaborate within the organization at all levels. Cross cultural intelligence, ability to operate in different cultural settings. Design mindset with ability to translate data into concepts to showcase & execute initiatives. Communication and interpersonal skills. Situational awareness. Problem solving, decision making and judgment. Leadership and 'followership'Stress management. Critique and self-critiqueJob ID:

R22-7454Employment Type:

Full_timeJob Area:

PROFESSIONAL SERVICES