Emea Digital Operations Manager Milano

Emea Digital Operations Manager
Milano
Lombardia, Milano

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in EMEA are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential.

No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!

OVERALL PURPOSE OF JOB:

The EMEA Digital Operations Manager is responsible to lead the operations at scale for our digital marketing platforms in EMEA in support of OPCOs (operating companies) & IBVTs (integrated brand value team leads) an inclusive, timely & qualitatively manner.

The EMEA Digital Operations Manager will work on various regional strategic digital projects driving standardization & governance of operations in Digital within the region, answer business needs, partner with cross-functional teams to shape these projects and launch them in close collaboration with EMEA & local teams.

MAIN ACTIVITIES/TASKS:

- Lead standardization efforts on digital operations in the region

- Lead the governance on agency operations & media operations

- Drive process optimization projects to bring efficiencies on operating digital at scale in Janssen

- Liaise with all stakeholders to ensure quality of deliverables, timely progression of projects, and adherence to specification

- Ensures all developed projects & strategies responds to our industry specific compliance guidelines

- Successfully develops strong working relationships with key stakeholders to maintain communication and manage expectations with regards to services functionality and delivery

- Drive change management & communication projects to internal stakeholders to drive the new strategic projects and best in class adoption of strategies

- Build strong networks across the whole organization to maximize scaling of regional strategy

**Qualifications

ESSENTIAL KNOWLEDGE & SKILLS:

- Master or Bachelor's degree in a relevant discipline.

- Expert in Digital, Omnichannel and digital marketing

- Comprehensive understanding of the critical business questions and drivers of performance.

- Strong communication and presentation skills.

- Strong networking skills with the ability to create and develop collaborative working relationships across different departments and countries.

- Strong change management experience.

- Excellent written and spoken English.

Fluency in additional EMEA languages would be beneficial.

- Ability to work effectively in virtual teams in a highly matrixed environment.

EXPERIENCE:

A minimum of 5 years business experience is required in the digital marketing field

SPECIAL REQUIREMENTS

- Extensive experience in leading digital operations, ideally in the pharm industry (+3year)

- Strong background in overall digital-marketing and digital project management (+5year)

- Experience with agency governance & alignment (+3year)

- A process person used to operate in environments where complexity is high with the necessary business acumen to establish logical links between processes and business impact

- Able to review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures

- Able to translate business requirements into written specifications and/ or visual aids (e. g.

PowerPoint, Flow diagrams)

- Experience of communicating complex technical/ functional concepts to non-technical audiences

- Excellent communication skills with the ability to engage and influence stakeholders across our organization both internal and external

- Priorities workload and manage own time to meet agreed targets and deadlines

OTHER FEATURES OF THE JOB:

- Strong communication skills (oral + written)

- Ability to see & frame business impact of operations & efficiency gains

- Strong operational execution & leadership

- Strong leadership & change management skills

- Self-starter, entrepreneur, can do mentality, team-player

Job location

- The role is EMEA based and is likely to involve extensive EMEA and International travel (25%-50%)

- The role holder will be expected to be based in his/her current country of residence as long as easy access to travel/transportation and local hosting is available at a Janssen office.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran sta