Emea Sales Department, Customer Service Fermo

Emea Sales Department, Customer Service
Fermo
Marche, Fermo

Overseeing and coordinating all sales activities for all Regions of responsibility, while reviewing performance with Management on a weekly/monthly basis.

- Implementing sales processes to maximise efficiency both internally and with clients, in order to keep high customer service standards and strengthen customer relationships.

- Customer Service and back-office tasks: order management, shipping support, handling and resolving customer complaints regarding a product or service, after sales service, etc.

- Collaborating with other departments and upper management to support the achievement of business goals

- Creating and managing automation tools to increase sales process efficiency

- Tracking business status monthly and quarterly for the year, preparing sales budgets and projections for following months/year with all Partners, as well as internally.

- Tracking and analysing sales statistics based on key quantitative metrics to create a healthy data driven business (sell-out, assortment analysis, etc).

- Advising distributors and dealers on policies and Standard Operating Procedures (SOPs), new collections, etc.

- Arrange and coordinate meetings at all relevant trade shows, supporting the full organisation.

- Requested to travel abroad occasionally 30%

- Liaise daily with clients about Trade marketing/Marketing requests and coordinate with the Trade Marketing Manager to ensure answers are given in due time and implemented as per the client's agreed deadline.

- Have a proactive and collaborative mindset.

MANDATORY:

Fluent Business English

Spanish/French is a plus

Contratto di lavoro: Tempo pieno, Tempo determinato

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- inglese (Obbligatorio)