Emea Sales Operations Specialist Milano

Emea Sales Operations Specialist
Milano
Lombardia, Milano

Position**:

EMEA Sales Operations Specialist

**The EMEA Customer Experience **team is looking for a

**Sales Operation Specialist, **who will provide expert external/internal customer service and sales support for Arrow customers and stakeholders. The team is built of 10 people spread across EMEA: in Germany, Sweden, UK, Italy, Netherlands. In this position, you will be responsible for handling more complex tasks, interfacing with important Arrow customers/stakeholders to create a successful customer experience.

**What You Will Be Doing at Arrow?

- Be responsible for the **day-to-day support and customer service **activities for assigned accounts.

- Perform support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.

- Serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.

- Demonstrates a **proactive approach **and sense of urgency on our customers' behalf, anticipates our customers' requirements and communicates efforts.

- ** Order Processing**.

- Process Improvements.

- ** Onboarding/managing capabilities **for more complex deals/customers.

**What Are We Looking For?

- A **charismatic** and **ambitious** individual who is **eager to learn**!

- Strong learning capabilities in system, tasks etc.

- Excellent written and verbal communication in **English and German. **:

- Strong **drive for creating an excellent customer experience**.

- Good understanding of how to manage larger customers, business and tools.

- Experienced in using internet-based chat, instant messaging, related communication tools, Office suite.

**Nice to have**:

- Sales support or sales operations experience.

- Experience in the IT industry.

- Knowledge of any additional language is a plus: Swedish, Italian, French, Spanish.

**What is in it For You?

- Full-time role

- Permanent contract with 6 months probation period

**Our story

As

**Arrow Intelligent Solutions **(AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.

**Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.

**Location**:

IT-Milan, Italy (Viale dell'Innovazione)

**Time Type**:

Full time

**Job Category**:

Business Support