End User Premium Support (Digital Workplace) Torino

End User Premium Support (Digital Workplace)
Torino
Piemonte, Torino

Essential Responsibilities**:

- Lead current and evolving initiatives and cross-functional projects related to technology and support; focused on preventative and corrective maintenance of user systems

- Lead Premium end-user services / L2 desk side support across the site, acting as an escalation point for service issues and managing 3rd-party service providers to ensure business needs are being met

- Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity

- Partner with Aerospace Digital Workplace and other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solution

- Ensure all business policies and standards related to client services, IT security and compliance are being met

- Ability to partner and develop strong ties with teams within the Digital Workplace organization to eliminate the silo approach and develop synergies to achieve the organization's mission

- Ability to communicate technical information to audiences at all levels of the organization

- Leverage geographically diverse team of employees, consulting resources, and members of matrix organizations to accomplish goals

- Be available during off hours to handle urgent issues that may arise

- Be able to fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis

**Qualifications/Requirements**:

- Bachelors or equivalent technical degree with client (PC) technologies and support services with solid experience in field

- Extensive experience with client (PC) technologies and support services

- Extensive experience desktop support

- Proven leadership and ability to adapt responsibilities based upon strategic business needs

- Limited travelling to different sites.

- Ability to anticipate, identify, and resolve problems; in complex, difficult, or stressful situations

- Ability to deliver results in a rapidly changing dynamic environment

- Working knowledge of varied presentation tools (audio/video, Telepresence)

- Ability to manage multiple projects / priorities simultaneously

- Strong track record of understanding and interest in current and emerging technologies

- Demonstrated customer focus - evaluates decisions through the eyes of the customer

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**Additional Information**:

**Relocation Assistance Provided**:No