End User Support Engineer Modena

End User Support Engineer
Modena
Emilia Romagna, Modena

We are looking for adedicated Onsite Support Engineer to join our team and support one of our prestigious clients.

This role requires a hands-on professional with a strong technical background to ensure seamless IT operations and excellent end-user support in a dynamic work environment.

Key Responsibilities:Incident Management & Technical Support Diagnose and resolve ITincidents efficiently.

Fulfillservice requests and ensure timely resolutions.

ExecuteIMACD (Install, Move, Add, Change, Dispose) requests for IT hardware and software.

ProvideHands & Eyes support for IT infrastructure devices.

OfferVIP support when required.

Support and maintainmeeting room IT equipment , performing periodic preventive checks.

Assist withIT vending machines andDigital Bar end-user support (where applicable).

Provide support forWindows, Mac, and Linux environments.

Infrastructure & System Maintenance Assist withplanned and unplanned infrastructure activities , including first-level troubleshooting under the guidance of relevant teams.

Provideprinting service support and troubleshoot printer-related issues.

Escortthird-party engineers onsite for IT service interventions.

Hands & Eyes Support As part of theHands & Eyes service , the onsite engineer will perform physical checks, troubleshooting, and basic interventions under the direction of remote resolver teams.

This includes:

Network & Security Support Server & Hosting Infrastructure Printers & Print Providers Teleconference, Videoconference, and Audio-Visual Equipment Desk Phones, Smartphones, and BYOD Devices Other IT-Related Hardware and Services The onsite engineer willexecute tasks as directed by the resolver team , ensuring minimal disruption to business operations.

Asset & Inventory Management Assist in managingonsite stock and spare equipment.

Place requests for asset procurement and update IT systems (Asset DB ).

Ensure compliance withIT policies, processes, and best practices as defined by the IT service provider and client.

Skills & Qualifications: Proven experience in IT support, troubleshooting, and infrastructure management.

Strong knowledge ofWindows, Mac, and Linux operating systems.

Ability to followtechnical instructions and processes accurately.

Strong problem-solving skills with a proactive and analytical mindset.

Excellentcommunication and interpersonal skills to support end users effectively.

Experience withIT service management tools (e. g. , Asset DB, ITSM platforms) is a plus.

Proficiency in English and Italian is required.

Why Join Us?

This is an exciting opportunity to workonsite in a fast-paced, enterprise IT environment , supporting critical business operations.

Contract: 1-yearCCNL contract.

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