Engineer Iii, Field Applications
Work Schedule Standard (Mon-Fri)
Environmental Conditions Standing for full shift
Job Description Job Title: Field Services Engineer
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you'll be supported in achieving your career goals!
Position Summary: We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the BEA division, along with consulting at customer sites.
Key Responsibilities Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services. Chip into high-value service-related procedures and documents. Work closely with other departments to improve customer experience. Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution. Provide up-to-date service reporting on customer activities. Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols. Develop and maintain positive relationships with customers in assigned territory. Assist Service Sales Representative on service orders. Support product quality improvement. Education/Experience: Bachelor's degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable. University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc. ), or a combination of education and experience that demonstrates the required skills. Identify, recommend, and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement. Delta V or other control software experience is a plus. Outstanding teammate, who can work with counterparts and customers across the world. Self-motivated, self-starter with strong communication skills. Sophisticated knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products. Strong oral and written English skills. Able and willing to travel extensively. Minimum of two years of experience in cell culture, fluorescence microscopy, flow cytometry, and other relevant techniques desired.
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